Return & Refund Policy
Quality guaranteed on all custom-printed orders.
Because every item in our store is custom-made and printed specifically to order, we do not accept returns, exchanges, or offer refunds for “buyer’s remorse” or incorrect size and color selections made by the customer.
However, we stand behind the quality of our products. If your item arrives damaged or has a manufacturing defect, we will gladly provide a free replacement or a full refund.
Defects & Damages
Timeframe for Claims
All claims for misprinted, damaged, or defective items must be submitted within 30 days of receiving the product.
How to Report an Issue
If you receive a defective or damaged item, please contact our support team immediately. To expedite your claim, please include:
- Your original order number.
- A clear photograph showing the defect or damage.
- A brief description of the issue.
Refund & Replacement Process
Once we review your photograph and approve the claim, we will process a replacement at no additional cost to you, or issue a full refund to your original payment method.
- Return Shipping Costs: If your item is verified as defective, you are not responsible for any return shipping costs. In most cases, a photograph is sufficient and we will not require you to mail the physical item back to our facility.
- Restocking Fees: We do not charge any restocking fees for defective or damaged items.
Lost in Transit
For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date. We will cover the costs of reprinting and shipping a replacement order for you. (Note: If the carrier tracking information states an order was delivered to your address, but you have not received it, we cannot cover the cost of a replacement).
Business Contact & Return Address
If you have any questions about this policy or need to initiate a claim, please reach out to us:
- Email: SUPPORT_EMAIL@YOURDOMAIN.COM
- Phone: YOUR_PHONE_NUMBER
- Address: YOUR_NEW_STREET_ADDRESS
SUITE_NUMBER
CITY, STATE ZIP